Customer Service Excellence
We are committed to ensuring on-time delivery, order accuracy, safety, and satisfaction of all our contractors
On-Time Delivery Service You Can Rely On
Our crews are experts at providing high-quality deliveries to all types of projects. Our fleet has several enhanced delivery capabilities including boom service to the roof, truck-mounted forklift as well as dumps and lift gates available. When you are a Willoughby Supply customer you can track in real time all your deliveries through Roof Hub!
Your Trusted Partner
More than salespeople, our Territory Managers act as a valuable resource for you and your company. You can lean on their knowledge and experience to help you face the challenges affecting your business today. Your Territory Manager is available to consult with you and even ride along with you on sales calls to lend credibility as your supplier, give you sales insight to help you improve your presentation skills, and help increase your sales.
Come On Over
Each Willoughby Supply Branch has a showroom featuring displays of our building products. These displays serve as a tool to help explain the installation process. This is also the perfect environment for you to send your customers to for product selection. Let them see the possibilities in a way no sample board, brochure, or flipbook can allow. Our friendly and courteous sales staff will be happy to answer their questions and refer them back to you. We also offer rental of our conference room!
Sometimes you need it NOW!
Will-Call Ordering at your disposal. Nobody likes to wait in line for their order to be pulled. This is where our Will-Call Program comes in: